|
Clause |
Control of: |
Meaning |
| 5 |
Management Responsibility |
|
| There
are no changes of note to the 2008 version of Clause 5, compared to
ISO9001:2000. |
| 5.1 |
Management Commitment |
- You must define the commitment of your senior management to
the development and improvement of the system..
- You must have a quality policy
- you must quality objectives
- you must conduct management reviews
- you must ensure that you make sufficient resources available
|
| 5.2 |
Customer Focus |
You must define the commitment of your senior management to
determining, meeting and enhancing Customer satisfaction.
You should describe how you ensure "Customer
Focus". As an example, a dedicated person could be made responsible for determining
Customer requirements and expectations, etc.
|
| 5.3 |
Quality Policy |
You must have a relevant policy for Quality of your
products/services.
- Your Quality Policy is one of the most important facets
of your quality system. It is the top-level document of the system.
- It should
define your approach to quality (to be the best, to achieve zero defects, etc,
etc) in an achievable and demonstrable way.
- Your policy must ensure that you have a system for establishing and
reviewing quality objectives
- You must review your quality policy (during your management review
meetings, perhaps?)
|
| 5.4 |
Planning |
|
| 5.4.1 |
Quality Objectives |
You must make sure that you have adequate resources to
achieve the required level of quality. Here, you must define your objectives for quality, using
measurable terms. |
| 5.4.2 |
Quality Management System Planning |
You must ensure that you have provided the resources needed
in order to ensure that your objectives for quality are planned and
identified.
When changes are made to your system, you must ensure that the
integrity of the system is maintained (your changes must be made in a
controlled way so that your system continues to meet the requirements of ISO
9001:2000).
|
| 5.5 |
Responsibility, Authority &
Communication |
|
| 5.5.1 |
Responsibility & authority |
You must make sure that you properly administer the quality
system. This includes control of documents, structure of the quality
system, identifying authority & responsibility, etc
You must identify the responsibilities of the key functions
within your organisation.
You should describe the key duties of the senior management. If
you wish, you may also describe the key duties of other staff here (for example,
you could state the Tool maker's responsibilities, or the Clerical
Assistant's responsibilities, etc). As your procedures will describe who does
what and when and how, so there is probably no real advantage in doing
this.
People should be aware of who they report to and who reports
to
them (if relevant). They ought to be aware of the general structure of the
organisation, or at least have access to that information, when they need it.
|
| 5.5.2 |
Management Representative |
You must select a person who will be your "Quality
Champion". This person must be appointed by the "Top
Management" and must be a member of the "management" of
your organisation.
Responsibilities include:
- ensuring that the quality
management processes are operating correctly,
- reporting performance of the
system to the top management
- promoting awareness of customer
requirements.
|
| 5.5.3 |
Internal Communication |
You must ensure that there is adequate communication between
the various levels of staff and between different departments, etc. |
| 5.6 |
Management Review |
|
| 5.6.1 |
General |
You must review the operation of the quality system, so as
to ensure that it is up to date and effective. You must also consider how
you can improve your system. |
| 5.6.2 |
Review Input |
You must define what the inputs are for your review process
(e.g. inspection results, Customer Surveys, Internal Audit reports, etc).
The standard lists some specific topics which you need to address:
- Audit results
- customer feedback
- process & product (or service) conformity
- status of preventive/corrective actions
- follow-up actions from previous reviews
- changes that could affect the system
- recommendations for improvement
|
| 5.6.3 |
Review Output |
You must define what the outputs are. The standard lists
some areas that you must address:
- improvements to the effectiveness of the management system
- improvement of the product/services that you supply
- resources needs (i.e. what resources are needed to achieve these
improvements)
|
on Oct 04, 2009