FAQ 4

Q  Is ISO9000 about making good products?

A  Contrary to popular belief, ISO 9000 is not concerned with how to make well-engineered products or supply a high-class service. Rather, it is about having a framework which enables you to meet your Customer's requirements and continually improving your systems for supplying the product or service that you produce. This results in a "controlled environment" in which your products and services are more likely to be "correct". 

Examples of controlled conditions include::

• ensuring that correct raw materials or support services are procured;
• ensuring that inspection tasks are adequately defined and conducted by trained persons;
• always using equipment which is up to the task;
  (whether manufacturing, testing or measuring)
• ensuring that the information gained from rejects and other problems is properly analysed
  (so as to ensure that the mistakes are not repeated)

Everything in the standard revolves around this!